Front of House Supervisor North Yorkshire

Front of House Supervisor – North Yorkshire

Key Responsibilities

• Supporting the management team in maintaining exceptional customer service.
• Leading a team of front of house staff to deliver high-quality service.
• Setting the pace and ensuring timely service delivery to customers.
• Ensuring the Lounge maintains a high standard for the local community.

Skills and Expertise

• Experience as a Supervisor, Team Leader, or Front of House Team Member in a restaurant, bar, cafe, or coffee shop environment.
• Experience in serving food and drinks and handling bar operations.
• Strong hospitality skills.
• Driven and resilient in handling challenges and obstacles.
• Excellent communication skills for building rapport and trust.
• Strong literacy skills and attention to detail for reporting on KPIs.
• Understanding of sales building, forecasting, paperwork, recruitment, HR, and NPS.

Job Facilities/Benefits

• Tips shared equally based on hours worked.
• Paid breaks.
• Staff food on every shift.
• 50% discount on food in all brands.
• 28 days holiday (inclusive of Bank Holidays).
• Competitions and incentives (e.g., all-expenses-paid trips).
• Christmas and Boxing Day off.
• Staff party – Loungefest.
• Emotional and practical support via the Licensed Trade Charity.
• Wagestream for pay control.
• Company pension scheme.
• Long service awards.
• Opportunities for personal development and career progression.