Front of House Team Member Somerset

Front of House Team Member

Key Responsibilities

• Making customers feel welcome and comfortable.
• Adapting service style to individual customer needs (e.g., quiet coffee drinkers, birthday celebrations).
• Working with management and the team to ensure customer satisfaction.

Skills and Expertise

• Strong customer service skills.
• Excellent communication skills.
• Ability to build rapport and trust with customers.
• Self-motivated and able to work independently while adhering to deadlines.
• Passion for hospitality.

Job Facilities/Benefits

• Tips shared equally across the team.
• Paid breaks.
• Staff food on every shift.
• 50% discount on food in all brands.
• 28 days holiday (inclusive of Bank Holidays), pro rata.
• Competitions and incentives (including all-expenses-paid trips).
• Christmas and Boxing Day off!
• Staff party (Loungefest).
• Support via the Licensed Trade Charity.
• Wagestream.
• Company pension scheme.
• Long service awards.
• Opportunity for personal development and career progression.