Loungers plc
Front of House Team Member Merseyside
Key Responsibilities
- Making customers feel welcome and comfortable.
- Adapting service style to meet individual customer needs (e.g., quiet coffee drinker, birthday celebration).
- Working with management and team to ensure customer satisfaction on every shift.
Skills and Expertise
- Excellent customer service skills
- Ability to build rapport and trust with customers
- Strong communication skills
- Adaptability and flexibility
- Work well under pressure and meet deadlines
Job Facilities/Benefits
- Tips shared equally based on hours worked
- Paid breaks
- Staff food on every shift
- 50% discount on food in all brands
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Competitions and incentives (e.g., all-expenses-paid trips)
- Christmas and Boxing Day off!
- Staff party (Loungefest)
- Emotional and practical support via the Licenced Trade Charity
- Power over your pay with Wagestream
- Company pension scheme
- Long service awards
- Opportunity for personal development and career progression