Loungers plc
Front of House Team Member
Key Responsibilities
- Making customers feel welcome and comfortable.
- Adapting style and approach to individual customer needs (e.g., quiet coffee drinker, birthday celebration).
- Working with management and team to ensure customer satisfaction.
Skills and Expertise
- Excellent customer service skills.
- Ability to build rapport and trust with customers.
- Strong communication skills.
- Ability to work effectively under pressure and meet deadlines.
- Natural hospitality talent.
Job Facilities/Benefits
- Tips shared equally across the team.
- Paid breaks.
- Staff food provided on every shift.
- 50% discount on food in all brands.
- 28 days holiday (inclusive of Bank Holidays).
- Competitions and incentives (e.g., all-expenses paid trip).
- Christmas and Boxing Day off.
- Staff party (Loungefest).
- Support via the Licensed Trade Charity.
- Wagestream for pay control.
- Company pension scheme.
- Long service awards.
- Opportunities for personal development and career progression.