Loungers plc
Front of House Team Member
Key Responsibilities
- Making customers feel welcome and comfortable.
- Adapting service style to meet individual customer needs (e.g., quiet coffee, group celebration).
- Working with management and team to ensure customer satisfaction on every shift.
Skills and Expertise
- Excellent customer service skills.
- Ability to build rapport and trust with customers.
- Adaptability and flexibility in service delivery.
- Strong communication skills.
- Self-motivation and ability to work independently.
- Resilience and ability to handle challenges.
Job Facilities/Benefits
- Tips shared equally across the team.
- Paid breaks.
- Staff food provided on every shift.
- 50% discount on food in all brands.
- 28 days holiday (inclusive of Bank Holidays) pro rata.
- Competitions and incentives (including all-expenses-paid trips).
- Christmas and Boxing Day off.
- Staff party (Loungefest).
- Emotional and practical support via the Licenced Trade Charity.
- Control over pay with Wagestream.
- Company pension scheme.
- Long service awards.
- Opportunities for personal development and career progression.