NHS Jobs
Key Responsibilities
- Promote a warm and welcoming environment for residents, staff, and visitors
- Manage enquiries and showrounds of the home for prospective families, including managing the customer database
- Drive the occupancy and reputation of the Care Home
- Support resident and family feedback with a focus on customer care
- Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
- Payroll preparation for home-based staff
- Provide advice and guidance to employees on queries
- Ensure that all personal files are stored securely
- Attend meetings and produce accurate notes and minutes
- Ensure all rotas are complete
- Manage safe contents, petty cash, and resident fund accounts
- Update ad-hoc training, supervisions, and appraisals on staff records
- Offer guidance on staff development opportunities
Skills and Expertise
- Experience in a customer-facing role
- Previous involvement in HR administration and recruitment
- High level of attention to detail and the ability to prioritize
- Proficient user of Microsoft Office (Word, Excel, Outlook)
- CIPD qualification (beneficial)
Job Facilities/Benefits
- Rewarding Excellence bonus (up to 500*) for a Good or Outstanding CQC inspection
- Unlimited refer a friend scheme (up to 500* per referral)
- Access to retail and leisure discounts
- Free access to medical specialists
- Confidential and free access to counselling and legal services
- Tax code review service
- Option to join the monthly staff lottery